Sarasota European Auto Repair

352 reviews
(941) 914-2202

JESSES’ GARAGE SARASOTA REVIEWS

5

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5

Hi Darrell, we are happy you were pleased with the oil change and battery replacement on the Jetta. We were very happy to be able to help with this emergency same-day! As you saw in our Safety and Reliability Inspection, we will be able to plan to tackle some of those maintenance items soon! Thank you again and we will see you soon 👍 - Nick @ Team Jesse's Garage

- Jesse's Garage European Auto Repair
5

After having front brakes replaced on my Land Rover, I had an urgent need to have a check engine light looked at. The need was urgent as I was driving across FL to jump on a cruise in four days. Jesses was extremely busy but fit me in the day before I was to leave. Greg told me over the phone that I should first remove the gas cap, run it through a few cycles and see if the light turned off. If so, call him back and cancel the appointment. It worked!.. Kudos to and organization that puts service above revenue.

Good morning, Kevin! Wow, great to hear from you again and thank you for this review. Most of all, we're so happy to get the Land Rover all straightened out to get you on the road safely with peace of mind. We mean it when we say that we are appreciative of everyone who shares their experience with Jesse's Garage here. Reviews not only help us out, but they also help others find an auto repair shop to call home - like you said, a shop that prioritizes customer service and integrity above dollars. This is a core value that we hold above all else and so glad that it shines bright in moments like these. We're happy that you and your car are on the road again! Talk to you soon! - Greg & Team @ Jesse's Garage

- Jesse's Garage European Auto Repair
5

I posted this on BMW OF SARASOTA’s site. BMW service. This place is so pathetic. No wonder they are so many bad reviews. My car was there for seven days and I found out. Supposedly they had my wrong phone number. I didn’t hear from them for another week and calling asking for the manager, Paula. They kept putting me to her voicemail and one of the secretaries told me she was going to call me that day by 1 PM. After two emails and the secretary saying she was going to call me back. I never got a response from the service manager Paula. I then drove there and asked to speak with Derek the assistant service manager and talk to me for a couple minutes and he told me he was going to take care of it. Derek took care of it all right he passed it off to Rafael the original service tech Rafael was telling me none of the parts were covered under my warranty. . I pulled the car out after 30 days took it to my original shop Jesse‘s garage they had it fixed in five days with no cost to me through the warranty. Everything was covered. Also, BMW of Sarasota was trying to charge me for a valve cover gasket that they said was leaking but it was not leaking and the original garage confirmed it. Actually Jesse’s told me Monday but I got it back on Friday. 3 days later.

5

I posted this on BMW OF SARASOTA’s site. BMW service. This place is so pathetic. No wonder they are so many bad reviews. My car was there for seven days and I found out. Supposedly they had my wrong phone number. I didn’t hear from them for another week and calling asking for the manager, Paula. They kept putting me to her voicemail and one of the secretaries told me she was going to call me that day by 1 PM. After two emails and the secretary saying she was going to call me back. I never got a response from the service manager Paula. I then drove there and asked to speak with Derek the assistant service manager and talk to me for a couple minutes and he told me he was going to take care of it. Derek took care of it all right he passed it off to Rafael the original service tech Rafael was telling me none of the parts were covered under my warranty. . I pulled the car out after 30 days took it to my original shop Jesse‘s garage they had it fixed in five days with no cost to me through the warranty. Everything was covered. Also, BMW of Sarasota was trying to charge me for a valve cover gasket that they said was leaking but it was not leaking and the original garage confirmed it. Actually Jesse’s told me Monday but I got it back on Friday. 3 days later.

Hey Bryan! Thank you so much for the kind words! As always, we loved seeing your BMW and chatting with you. We specialize in BMWs and many other European brands and know exactly what to look for, in what spots. We are more than happy to work with most warranty companies - we always fight to make sure what's in your contract gets covered! We have tons of experience with warranty companies and are happy to work with them. We are so appreciative of you sharing your 5-star experience here! We'll look forward to seeing the BMW 640i at its next service! - Luke, Greg & Team @ Jesse's Garage

- Jesse's Garage European Auto Repair
5

We recently had an issue with the suspension system on our 2016 BMW 435i convertible. We have never used Jesse’s previously. We could not have been more pleased with the way we were treated. The work was done perfectly and the car is performing like it was new. We worked with Greg and he is a true professional. He is very knowledgeable and a true gentleman. Everyone we interacted with at Jesses were truly nice people. We would give more than five stars if we could.

5

Superb customer service from beginning to end. Detailed and thorough inspection report. Repairs explained thoroughly and completed sooner than expected. I highly recommend Jesses Garage!

Thank you so much for your kind words about the service you received! We really appreciate you taking the time to write this and share your experience - it really helps local businesses like ourselves continue to spread great service to the community! We do strive to diagnose, inspect, repair, and service cars in a timely fashion. We have developed a fantastic system to inspect every car to make sure that everyone is able to drive away with the peace of mind that professionals have inspected their car and helped prioritize repairs. Again, thank you so much for the review! The entire team is able to feel accomplished when we hear feedback like this. Have a great week and we'll see you at the next service! - Luke & Team @ Jesse's Garage

- Jesse's Garage European Auto Repair
5

I wait until I’ve had a few experiences before writing reviews. After several visits I have been completely satisfied with all the repairs I’ve had done here. I have 2013 Mini Cooper Countryman which can be a fickle maintenance at best. Still, they remain committed to making sure my needs are best met. I often feel I’m consulting a medical doctor and they never disappoint as to their solutions. Nick and Luke have been outstanding in their communication and treat me with the best solutions at every visit. The follow up is as good as their service. They make sure I am educated on the best advice of what I am able to afford to do. I really appreciate the personal attention and I will continue my relationship here. Even when I finally decide to replace my very much loved car!!!

Hey Adele!! Thank you so much for your review here. Your kindness and cheery attitude make each visit a fun one that we all genuinely smile about. We love seeing you and the Mini! We specialize in these vehicles and are happy to hear that you've been happy with the service. Above all else, we want to make sure your car is safe and reliable - we love to help prioritize repairs, as it's what sets us apart. We would love to take care of you and your cars forever, no matter what it is! You are an absolute pleasure to work with and we can honestly say that we enjoy seeing you and talking to you each time we see the Mini. Thank you so much again for the review and we'll see you next time! - Luke, Nick, & Team @ Jesse's Garage

- Jesse's Garage European Auto Repair
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2400 12th Street Sarasota, FL 34237 (941) 914-2202
Jesse's Garage European Auto Repair is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Jesse's Garage European Auto Repair (941) 914-2202 if you have any issues in accessing any area of our website.